Return and Refunds Policy

Change of Mind Returns -

We accept returns of non-faulty items under the following conditions:

• Proof of purchase is required.

• Items must be returned within 30 days in their original packaging, unopened, unused, and in resalable condition, including all manuals and accessories.

• We reserve the right to refuse returns that do not meet the above conditions.

• Shipping costs are non-refundable.

Refunds will be issued to the original payment method within 7 business days of receiving and inspecting the returned items. Please note that shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs

Warranty Policy

• We offer a comprehensive 3-year warranty on all our products. If your item develops a fault within this period due to manufacturing defects or material failures, we will:

• Repair the item or replace it with a new or equivalent model at no additional cost.

This warranty does not cover:

• Damage caused by misuse, accidents, or unauthorized modifications.

• Normal wear and tear or consumable parts.

To make a warranty claim, proof of purchase is required, and all warranty claims must first be approved by Mini Pool Heating.

Collection details for Warranty claims -

• Auckland Customers: Free collection and technician assistance.

• Outside Auckland: Courier collection at no additional cost.

Consumer Guarantees Act 1993 (CGA)

In addition to our Warranty Policy - our products are backed by the Consumer Guarantees Act 1993. If a product has a failure that cannot be remedied or is of substantial nature, you are entitled to a repair, replacement, or refund.

The CGA does not apply if the goods have been used in a way or to a degree that differs from what a reasonable consumer would consider appropriate. Furthermore, the goods must have otherwise met the guarantee of acceptable quality if not for such misuse or excessive use.

We will provide a remedy if our product does not meet the Consumer Guarantees Act 1993.